FAQs
Support

If you’ve been affected by a natural disaster, we may be able to help. We understand every situation is different so when you’re ready please call 13 NANO (13 6266) so we can discuss your needs and work together to find an appropriate solution. You may also be eligible for government assistance, check these websites for more info:

We know that sometimes unplanned events may lead you to experience financial stress. If you’re experiencing unemployment, illness, a relationship breakdown, or emergency events like natural disasters and you feel like you won’t be able to meet your regular repayments, please call 13 NANO (13 6266). Our friendly Customer Support team will be able to speak to you about your options and together, we can find a solution. 

You can access your 6 monthly statements in the Nano app anytime, which are delivered in January and July each year.

To access, simply:

  • Log into the Nano app and click on the blue arrow next to your property address
  • Scroll to the menu at the bottom of the screen
  • Select ‘View statements’
  • Select your statement to view and download

You can also request an interim statement by contacting us.

You can contact us and one of our helpful customer support team specialists will be able to guide you through the process and help answer any questions you may have.

Create a vault to tuck money away towards a specific goal, all while offsetting the interest charged on your loan. You can create and transfer funds to and from your vault at any time. To set up:  

  • Log in to the Nano app  
  • From the dashboard, select ‘vaults’ under offset sub-account
  • Follow the steps to create a vault 

You can call 13 NANO (6266) and our friendly Customer Support Specialists will assist you in updating your details.

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.