Loan terms and conditions

21st October 2021

Part A – Loan Terms


About these Terms and Conditions

These are the Nano Loan Terms and Conditions incorporated into your Loan Contract referring to these Nano Loan Terms and Conditions Version 3 dated October 21. They form part of your contract with us.

This document does not contain all the precontractual information required to be given to you. You must read this document together with the Loan Contract that contains the Financial Table.

Words in italics have a special meaning. These words are defined at the end of this document or in the Loan Contract.

Other documents you must read

You must read and comply with:

  • your Loan Contract;
  • these Nano Loan Terms and Conditions;
  • the Mortgage Common Provisions;
  • payment access methods, which you will see when you download the mobile app; and
  • any other conditions reasonably imposed by us.

Take particular notice of the things you must do and must not do with the mortgaged property and when your payments are due.

When there is a binding legal contract between you and us

NOTE: Until the loan date, we have the right to change the terms of your contract or to withdraw our offer to lend altogether.

There is no binding legal contract between us until the loan date or such earlier date as we decide. This means that until the loan date

  • you are not bound to go ahead; and
  • we have the right to change the terms of your contract or to withdraw it altogether and decline to make an advance of funds to you if anything occurs which we reasonably believe makes proceeding with the loan undesirable. We are not obliged to make an advance of funds until all relevant conditions are fulfilled to our satisfaction. You may be liable for costs even if we decide not to proceed.

Joint borrowers

If there are two or more borrowers, each of you is individually liable, and all of you are jointly liable. This means that we may take legal action against any one of you for all the outstanding amounts.

Each borrower can bind each other borrower. For example, any one of you can authorise a transaction on any offset sub-account, a split into one or more loan accounts, or any other activity in respect of your loan. Each borrower and any guarantor will be liable even though they did not know about or agree to the transaction.

NOTE: This means that each one of you can be required to pay the whole amount even if you have some other arrangement among yourselves and even if not all of you benefit equally.

Despite this clause, we may require all borrowers and guarantors to authorise any activity with respect to your loan.

Representations and warranties

You represent and warrant that all information you have given us regarding your financial and personal affairs and any mortgaged property is true and correct. You also represent and warrant that other than as disclosed to us in writing prior to the loan date:

  • there are no unpaid rates or taxes owing in respect of the mortgaged property;
  • the mortgaged property will be occupied by you unless it is for an investor loan, in which case we approve for it to be leased;
  • there are no notices or proposals from any government or other authority adversely affecting the mortgaged property;
  • there are no defects or disputes relating to the mortgaged property; and
  • there are no structural alterations or improvements on the mortgaged property which require approval by the council or any other authority which have not been approved.

Things you must tell us

You must notify us promptly if any of the following occurs:

  • there is a change of loan purpose;
  • your circumstances change to an extent that your ability to make loan repayments is impacted;
  • you cease to reside in the mortgaged property (unless you have already told us);
  • your contact details change (including any residential, postal or electronic address, or your phone number);
  • you think there is any information that we should be aware of about your ability to comply with your contract.

What we can do with your loan account

We can debit your loan account with any amounts lent to you or due under your contract, such as interest and credit fees and charges. If you have more than one loan account, we can debit these amounts to any of your loan accounts.

If a third party makes a payment to you on our behalf, we can debit your loan account on the date that money is made available to you.

Combining split loans and sub-accounts

We may combine two or more split loans if they have identical repayment types, annual percentage rates, interest only periods (if applicable), and loan purposes. We may also combine any offset sub-account with another loan account.

Switching account types

You may with our approval split your loan account into two or more accounts or switch account types.

The following are examples of switches. Some or all of these options may not be available to you.

  • Consolidate one or more loan accounts.
  • Convert from interest only repayments to principal and interest repayments and vice versa.
  • Convert from one type of loan account to another type of loan account, such as owner occupier to investor.
  • Split your loan into two or more loan accounts.

With our approval (which may involve re-assessing your loan), you may request a change prior to the initial drawdown, in which case the change takes effect from the loan date. We have full discretion whether or not to approve any split or switch requested by you.

New loan account

If a new loan account is created, separate repayment dates may apply to that new account. If your loan account is split into two or more accounts, or if you switch between types of interest rate, you may have to pay interest on the amount switched or split to the date on which the switch or split occurs.

Drawing down your loan

If you do not draw down the total amount of credit on the loan date, any borrowing of the balance will only be drawn down subject to our approval.

Payments

Payments you must make

You must make all the payments and pay all the credit fees and charges specified in your Loan Contract (as varied from time to time). In addition, on the final repayment date, you must pay us the amount you owe us in respect of all your loan accounts.

Payments will be credited to your loan account only when actually received by us. All payments must be made in full when they are due, without setting off or deducting any amounts you believe we owe you, and without counterclaiming any amounts from us.

The amount of each payment may include any third party fees as described in your Loan Contract.

Your options

Payments are to be made by direct debit, direct credit, New Payments Platform (NPP), by deduction from your offset sub-account, or by any other reasonable method we put in place.

In any event, we may require you to sign a direct debit authority to authorise us to debit one of your bank accounts and you must keep that account open. You authorise us to obtain any money due under your contract by using the direct debit authority. If an attempted direct debit fails, we may make further attempts to direct debit your account until the direct debit is successful. If the account you authorise us to debit from is ever closed, you must inform us immediately and provide us with an alternative account and sign a new direct debit authority to authorise us to debit the new account accordingly as soon as possible.

How your payments are credited

We can apply any payment or other credit to any amount you owe us in any order we determine.

If you have more than one account with us, and you make a payment without telling us in writing how the payment is to be applied, we can apply it to any one or more of the accounts in any way we think fit.

Payments by direct debit

If you are making payments by direct debit, we will attempt to debit each repayment for your loan from the nominated account on the day that the payment is due.

Payments made by other methods

For payments made other than by direct debit, this payment is to be paid into your account in cleared funds.

If a direct debit is not in place, you must have a sufficient balance in your offset sub-account to cover the payment you must make under the contract for your loan. The payment will be made automatically from your offset sub-account and credited to your loan account on the day your payment is due.

If any payment is due:
on a day which is the 29th, 30th or 31st of a month with no such date,
the payment must be made on or before the last day of that month

Direct debit dishonour

If any direct debit used for repayment is dishonoured, the repayment will be treated as not having been made, and interest will continue to accrue on the unpaid daily balance until actual payment is received by us.

Insufficient balance

If any of your loan accounts are in arrears while one or more of your other loan accounts or other accounts with us have funds available to be drawn, you authorise us to appropriate from any one or more of those accounts to pay some or all of your arrears. We are not obliged to do this.

Payments in the event of a death

As set out in your Loan Contract, the amount you owe us must be repaid within 180 days from the date you die (or if there is more than one borrower, the last of you dies) unless other arrangements are made for the continuation of the loan to our satisfaction. We will discuss this with your executor or beneficiaries and seek to agree a mutually acceptable solution.

Deductions

If you are required by law to deduct any amount from a payment due to us, unless we can receive a credit or rebate for that deduction, you must make an additional payment so that the amount we receive is not reduced.

Interest

When you pay interest

You must pay interest on balance owing on each loan account, less any amount in your offset sub-account. Interest debited to your loan account forms part of the amount you owe us. We do not pay interest on credit balances in any loan account. You must ensure that your offset sub-account balance is never higher than your loan balance at any point in time, but even if it is for any reason, we do not pay interest on any credit balance.

How interest is calculated

Interest charges are calculated by applying the interest rate to the unpaid balance owing (less any amount in your linked offset sub-account) at the end of each day on each loan account. The interest rate applied each day is equal to the annual percentage rate applicable to the loan at the time divided by the actual number of days in that particular year, so either 365 or 366.

We calculate interest on a loan account daily by applying the daily percentage rate for the account on that day to the balance owing on the loan account at the end of that day less any amount in your offset sub-account at the end of that day. On the date we debit accrued interest to a loan account, we calculate interest on the balance owing on the account less any amount in your offset sub-account prior to debiting the accrued interest to the account.

Default interest on unpaid amounts

If you fail to make a payment on a loan account you must make under the contract for your loan, you must pay interest at the default rate on the unpaid amount.

We calculate the interest daily by applying the daily default rate for a loan account on that day to any unpaid amount on the loan account on that day.

When interest charges are debited to your loan account

Interest charges are debited to your loan account monthly in arrears on the same day of each month as the loan date and on the final repayment date.

If the day on which interest is due to be debited does not exist in a month (for example 31 April), interest will be debited on the last day of the month.

Interest charges may also be debited on the date of any switch or split.

In addition to debiting interest to your loan account as specified above, we may debit interest whenever the loan is in default, you repay the amount you owe us, there is any principal increase or variation to your contract, or there is any change to the loan terms.

Interest accrues on a daily basis from the day we disburse money at your request to make the first advance. This applies whether or not any real estate transaction to which the advance relates (e.g. refinance or purchase) occurs on that day.

If more than one interest rate applies to your loan accounts, we will apply the applicable daily percentage rate to the relevant portion of the amount you owe us.

Court order

If you become liable by a court order to pay any money due under your contract, you must pay interest at the higher of the rate ordered by the court or the rate payable under your contract.

About your offset facility

NOTE: We can change, suspend or cancel your offset facility at any time. We may debit your offset sub-account with any money due to us under any account you have with us.

We will tell you if offset facilities are available

We will tell you if offset facilities are available. If you request funds or attempt to make a payment from your offset sub-account balance, you must be aware that we have full discretion whether or not to approve your request and payment attempt. A key example of where we reserve the right to refuse your request would be if you have defaulted under your contract. We may change, suspend or cancel the offset facility at any time.

Combine accounts

NOTE: If your offset sub-account balance is equal to the amount you owe us, we may combine your offset sub-account and your loan account, close your loan account (and offset sub-account) and discharge your mortgage.

Tax effectiveness

We do not make any representations about the tax effectiveness of any offset sub-account.

Offset sub-account operation

Each offset sub-account must be linked to a separate nominated loan account.

Interest payable on each loan account linked to your offset sub-account will be calculated on the daily balance of that loan account less the balance in the linked offset sub-account.

Any offset sub-account(s) is not a standalone account and cannot be severed from your nominated loan account.

You must ensure that the balance of any offset sub-account does not exceed the amount owing under the linked loan account at any time. If the balance of your offset sub-account exceeds the amount owing under the linked loan account, we may send the excess funds back to you, or apply them towards another one of your loan accounts.

No interest is payable on your offset sub-account(s) even if the balance exceeds the amount owing under your linked loan account.

You must make sure that you do not allow your offset sub-account to be overdrawn. If your offset sub-account is overdrawn, you must repay the excess immediately, and we may charge default interest on that amount until it is repaid.

If your loan account has the interest type ‘principal and interest’, and you have funds in your offset sub-account at any point, your contractual repayment amount will not change, rather the interest you save from the balance in your offset sub-account will go towards:

  • paying down more of the principal balance in the respective repayment period;
  • reducing the interest charges applicable to your loan which has the result of increasing the amount of principal that is repaid with each repayment,

which helps you repay your loan faster.

If your loan account has the interest type ‘interest only’, and you have funds in your offset sub-account at any point, the amount you need to repay on a scheduled repayment date will change in line with the interest you save from the balance in your offset sub-account, thereby helping you pay less interest over your agreed interest only period.

Using your offset sub-account

You can pay funds into and draw funds from your offset sub-account using the methods we allow from time to time. You may be required to download a mobile app and accept separate terms and conditions relating to accessing your offset sub-account, or you may access your offset sub-account by any other method we allow from time to time.

Funds drawn from your offset sub-account will be processed as we decide from time to time.

We will automatically attempt to debit your contractual repayment amount from your offset sub-account whenever the funds are available to cover the amount in full. If your full repayment is not available from your offset sub-account, we will debit your repayment using the direct debit authority held by us. In some instances we may debit your offset sub-account for a partial contractual repayment.

You must keep the access method of making payments and transactions from your offset sub-account confidential to ensure there are no unauthorised transactions or other dealings with your loan account(s).

Paying third parties by direct debit

With our approval, you can arrange for third parties to have a right to debit any of your offset sub-accounts. Once set up, any request by a third party for payment under a direct debit authority will be treated as having been properly authorised by you. We can cancel this arrangement at any time, and we are not liable to you or anyone else if a payment is not made for any reason. Any arrangement must be confirmed before the loan date and may not be available after the loan date without our approval. We may impose an additional fee for any arrangement requested after the loan date.

Repaying your loan early

You may repay your loan in full at any time by paying the amount required to pay out your contract on the day you wish to end your contract.

Changes we can make to your contract

NOTE: We can make changes to your contract at any time. In making any changes, we will act reasonably. We will endeavour to give you reasonable notice of changes, but we reserve the right to make immediate changes to interest rates.

Acting reasonably, we can change or vary any term of your contract:

  • that deals with the pricing of your loan (including your interest rate and credit fees and charges, but subject to any specific agreement);
  • that deals with the day you make repayments or we debit interest to your loan account;
  • to accommodate a change in law or market practice;
  • to accommodate a change in technology or other ways of communication;
  • to accommodate a change in payment and access methods; or
  • to make any other reasonable change.

If you are not satisfied with any material change or variation to your contract (excluding changes to interest rates and repayments under a variable rate loan), you may repay your loan in accordance with clause 11, but we will not charge you any fees for terminating your contract except our reasonable third party fees incurred in discharging any security and finalising your loan account.

Notice periods

Acting reasonably, we will give you

  • not less than 30 days notice of any change, except for a notice of a change to the interest rate(s) applicable to your loan which will be notified not later than the day on which the change takes effect.
  • notice of a change to the interest rate(s) applicable to your loan not later than the day on which the change takes effect.

However, we may give you a shorter notice period or no notice if the change is not adverse to you or reduces your obligations. We will give you notice in writing or by electronic means. Any variation will take effect from the date specified in the notice of change we give you.

Statements of account

Statements of account will be provided to you digitally at least once every six months or more frequently if required by law. Please check your statements for errors or unauthorised transactions. If you consider there are errors or unauthorised transactions, please notify us immediately.

Part B – Default


NOTE: The events which may cause you to default under your loan are listed below. You may default under your loan even if you have made all your payments. If you do not make any payment by the due date, you must pay default interest on the overdue amount until it is paid. If you default, you may lose your property.

Default interest

Acting reasonably, we may change the default rate of interest at any time without your consent. You will be notified of any changes in the default rate in the same way any variations to the interest rate are notified to you. Note that the default rate is only applicable when you are in default.

If any amount due by you is not paid on the due date, you must pay default interest on the overdue amount until it is paid. You will also be liable for any default fees specified in your Loan Contract (as varied from time to time).

Default interest is also payable on the whole of the amount you owe us if that amount becomes due for any reason.

Default interest is calculated, accrues, is debited, and is payable in the same way as ordinary interest.

Consequences of a breach of any term

If you breach any term of your contract or any other agreement, if an event of default occurs, or if any security or guarantee is terminated or is of reduced force and effect:

  • we will not be obliged to lend you any more money and we can stop any withdrawals from your offset sub-account; and
  • we may rectify the breach or event of default by performing your obligations under your contract or any other agreement.

Events of default

Monetary events of default

A monetary event of default is an event of default that occurs as a result of your failure to make a payment. Each of the following is a monetary event of default:

  • you do not pay any money due to us under your contract or any other agreement by the due date for payment;
  • you do not pay any amount exceeding $50,000 to any person other than us by the due date for payment.

Non-monetary events of default

A non-monetary event of default is an event of default that occurs even if you have made all your payments. Each of the following is a non-monetary event of default:

  • if you are an individual:
    • you become bankrupt;
    • you are unable to pay your debts as they fall due; or
    • you make any arrangement with your creditors;
  • if you or a guarantor are a company:
    • proceedings are commenced to wind up the company;
    • a receiver, manager, receiver and manager, administrator, controller, provisional liquidator or liquidator is appointed to the company or any part of the company’s assets; or
    • the company is, or is deemed or presumed by law or a court to be, insolvent;
  • you or a guarantor no longer have legal capacity;
  • enforcement proceedings are taken against you or a guarantor, or your or their assets, by another creditor;
  • early repayment is required under any other agreement, or default based action is taken against you or a guarantor by us, in each case due to a non-monetary event of default of the kind described in this clause 16.2;
  • we reasonably believe that you or a guarantor have not complied with the law or any requirement of any competent authority, and such non-compliance has or may have a material adverse effect on the assets of you or a guarantor or any business conducted by you or a guarantor;
  • it becomes unlawful for you or us to continue with your contract or any other agreement;
  • you or a guarantor give us information, or make a representation or warranty to us, that is materially incorrect or misleading (including by omission), and is such that we would not have provided the loan, or would only have provided the loan on different terms, if we had known the correct information;
  • you use the loan for a purpose not approved by us;
    • you use the loan for an illegal or improper purpose, or to finance an illegal or improper activity;
  • the assets of you or a guarantor are dealt with, or attempted to be dealt with, in breach of the terms of your contract or any other agreement without our prior written consent (which will not be unreasonably withheld), including:
    • any of the mortgaged property becomes subject to a mortgage or charge without a priority agreement being in place between us and the other security holder on terms acceptable to us, acting reasonably;
    • any of the mortgaged property becomes subject to a mortgage or charge without our prior written consent, which will not be unreasonably withheld; or
    • the amount secured by any mortgage or charge over the mortgaged property is increased without our prior written consent, which will not be unreasonably withheld;
  • you or a guarantor do not provide financial information required by any agreement with us;
  • without our prior written consent (which will not be unreasonably withheld), the status, capacity or composition of you or a guarantor changes, including:
  • you or a guarantor cease to carry on all or a material part of your or their business, or dispose of all or a material part of your or their assets; or
  • if you or a guarantor are an individual, you or a guarantor are sentenced to jail for a term of longer than 12 months;
  • the mortgaged property is:
    • substantially damaged or destroyed, and we consider in our reasonable opinion that the mortgaged property cannot be expected to be reinstated within a reasonable time and without material loss of any material income from the mortgaged property; or
    • taken out of your control;
  • there is a material reduction in the value of the mortgaged property;
  • you, or any person on behalf of you, breach any material undertaking given to us or any condition imposed by us;
  • any repairs necessary to keep the mortgaged property in good repair are not made in a timely fashion;
  • any amount required to be paid in connection with the mortgaged property (including council rates, water rates, land tax or shared title contributions) is not paid within 90 days of the due date; or
  • any other event agreed in writing by you to be an event of default for the purposes of your contract occurs.

Notification of an event of default

Without limiting our rights under your contract in any way, you must promptly notify us in writing if any event of default occurs.

What we can do if an event of default occurs

Actions we can take if there is default

Subject to clauses 17.2 to 17.5 inclusive, at any time after an event of default occurs, we can take any of the following actions.

  • Demand and require immediate payment of any money due under your contract.
  • Call up the loan and require payment of the amount you owe us.
  • Exercise any right, power or privilege conferred by law, your contract or any security.

Non-monetary default

We will only act on a non-monetary event of default if the event by its nature is material, or we reasonably consider that the event has had, or is likely to have, a material impact on:

  • the ability of you or a guarantor to meet your or their financial obligations to us (or our ability to assess this);
  • our security risk (or our ability to assess this); or
  • our legal or reputational risk where an event in clause 16.2(e), 16.2(f), 16.2(g) or 16.2(h) occurs.

We will not:

  • require you to repay the amount you owe us;
  • take enforcement action against you; or
  • enforce any security held to secure repayment of your loan,

    unless:
  • we have given you at least 30 days written notice of the event of default;
  • if the event of default is remediable, you have not remedied that event of default within 30 days; and
  • no event of default of the same type has arisen during that period.

Loans not regulated by the National Credit Code

If your loan is not regulated by the National Credit Code, we may give you less than 30 days notice or no notice if:

  • the event of default is unable to be remedied;
  • it is reasonable for us to do so to manage a material and immediate risk relating to the nature of the relevant event of default, your particular circumstances, or the value of the mortgaged property or any security; or
  • we have already given you a notice to remedy a non-monetary event of default and you have not remedied that event of default.

Loans regulated by the National Credit Code

If your loan is regulated by the National Credit Code, we do not need to give you a default notice or wait 30 days before commencing enforcement action if:

  • we reasonably believe that we were induced by fraud by you or a guarantor to enter into your contract;
  • we have made reasonable attempts to locate you or a guarantor but without success;
  • a court authorises us to begin enforcement proceedings; or
  • we reasonably believe that you or a guarantor have removed or disposed of the mortgaged property, or that urgent action is necessary to protect the mortgaged property.

Our rights

We can take action even if we do not do so promptly after the event of default occurs. We do not lose any rights or forgive any event of default unless we do so in writing.

We can exercise these rights with or without taking possession of any mortgaged property. If we hold more than one security, we can enforce any one of the securities first or all of them at the same time.

Our rights and remedies under your contract may be exercised by any of our employees or any other person we authorise.

We are not liable for any loss caused by the exercise, attempted exercise, failure to exercise, or delay in exercising any of our rights or remedies, except where such loss arises from the mistake, error, fraud, negligence or wilful misconduct of us, our employees, our agents or a receiver we appoint.

Enforcement expenses

NOTE: If you default under your loan, enforcement expenses may be payable. This means that you may have to pay any of our reasonable costs incurred in maintaining the mortgaged property, collection expenses, and any other internal or external costs we incur as a result of your default.

When enforcement expenses are payable

Enforcement expenses may become payable under your contract and any security if you breach your contract or an event of default occurs. We may debit your loan account with our enforcement expenses at any time after they are incurred, and may then require you to pay these costs immediately (including by using any direct debit or similar authority you have given us), collect them with your regular repayments, or require them to be repaid by one or more repayments.

If your loan is regulated by the National Credit Code or similar laws, enforcement expenses payable by you will not exceed our reasonable enforcement costs (including internal costs).

Description of enforcement expenses

Enforcement expenses include our expenses incurred in preserving or maintaining the mortgaged property (including insurance, rates and taxes payable in respect of the mortgaged property), collection expenses, expenses resulting from dishonour of a payment, and any internal or external costs we incur as a result of you breaching your contract or any other agreement or an event of default occurring (including legal costs and expenses on a full indemnity basis or solicitor and own client basis, whichever is higher).

Indemnity

You indemnify us from and against any expense, loss, loss of profit, damage, or liability which we incur as a consequence of a breach of your contract or an event of default occurring, except where such loss arises from the mistake, error, fraud, negligence or wilful misconduct of us, our employees, our agents or a receiver we appoints, or is otherwise recovered by us.

Part C – General Provisions


Government charges

You must pay us any government duties, taxes, and other charges on receipts, debits or withdrawals, that apply to your loan. This includes (but is not limited to):

  • stamp duty;
  • income tax payable by you (if the Commissioner of Taxation requires us to deduct this from your loan account);
  • withholding tax; and
  • goods and services tax (GST).

You must pay these duties, taxes and charges whether or not someone else is liable to pay them and whether or not the loan is made. We may debit these duties, taxes and charges to your loan account as and when they become payable. We do not need to tell you first.

Disclosures to guarantors

We may disclose the following documents to each guarantor:

  • a copy of any notice, including correspondence, to us or to you;
  • any credit report received in relation to you;
  • any financial statements you have given us;
  • any notice of demand, or information regarding a dishonour, on any loan with us;
  • information on any excess or overdrawing;
  • a copy of your loan account statement; and
  • any other information about you and your loan accounts with us.

Providing financial statements

Within 14 days of our request, you must provide to us any information we require relating to your business, assets and financial affairs. For example, if you are an individual, we may require a copy of your taxation return or an assets and liability statement. In relation to a company, we may require a balance sheet, a profit and loss statement, or both. We may require this information to be certified or audited.

Liability for shortfall

NOTE: You are still liable for any amount owing under your mortgage if we sell the mortgaged property as a result of your default and the sale proceeds are insufficient to fully repay to us the amount you owe us.

If you default under your mortgage, resulting in the sale of the mortgaged property, and the sale proceeds are insufficient to fully repay the amount you owe us, you are still legally responsible for repaying the amount outstanding under the mortgage.

Additional repayment triggers

The amount you owe us may become payable if we reasonably believe that continuing with your contract would cause us to breach an applicable law or would represent an unacceptable level of risk for us because:

  • we reasonably believe that you have migrated to a country that we determine is ‘high risk’ given our obligations under anti-money laundering and counter-terrorism laws in respect of the services we provide;
  • you fail to provide any information or document to us that we have requested for the purpose of our compliance with applicable laws (including any details necessary for us to verify your nationality in accordance with anti-money laundering and counter-terrorism laws); or
  • we reasonably believe that you are ‘high risk’ given our obligations under anti-money laundering and counter-terrorism laws.

If any of the events in clause 23.1 occur, we will endeavour to give you not less than 90 days notice to repay the amount you owe us.

Breaches of laws

We may delay, block, freeze or refuse a transaction from your loan account if we have reasonable grounds to believe that the transaction breaches Australian law or sanctions (or the law or sanctions of any other country). Where transactions are delayed, blocked, frozen or refused, we are not liable to any loss you suffer in connection with your use of your loan account.

If your loan account has a credit balance

If you repay us more than the amount you owe us or make payments above your outstanding loan balance into your offset sub-account, we may place the excess funds into a suspense account, deposit it with a bank, or pay it back to you. We will not pay you interest on that amount.

Valuations of the mortgaged property

We may obtain valuations or other reports concerning the mortgaged property whenever and as often as we decide. Upon request, you must assist this process by providing access to and information about the mortgaged property.

Our processes in relation to external expert valuations will be fair and transparent. Our communication will be clear and we will explain the purpose of the valuation to you.

We accept no responsibility if you rely on these valuations. You should obtain your own valuations of the mortgaged property.

Governing law

Your contract is usually governed by the laws of the Australian state or territory in which you reside. If there are two or more borrowers, and each of you reside in the same Australian state or territory when your contract is entered into, your contract is governed by the laws of that state or territory. If there are two or more borrowers who reside in different states or territories, your contract is governed by the laws of the Australian state or territory in which we first provide the loan.

You submit to the jurisdiction of the courts of the Australian state or territory whose laws apply to your contract and the proper jurisdiction of any other court.

How we can deal with your contract

NOTE: We may at any time assign or otherwise deal with our rights and obligations under your loan without your consent and without notifying you first. We may disclose information about you to any third party involved in an actual or proposed assignment or dealing by us, and that disclosure may be in a form that may enable that third party to identify you.

We may assign, novate or otherwise deal with our rights and obligations under your contract, any security, and any document or agreement entered into or provided under or in connection with your contract in any way we wish. You must sign anything and do anything we reasonably require to enable any dealing with your contract, any security, and any document or agreement entered into or provided under or in connection with your contract. Any dealing with our rights does not change your obligations under your contract in any way.

You may not assign, novate or otherwise deal with your rights or obligations under your contract, any security, and any document or agreement entered into or provided under or in connection with your contract.

We may disclose information about you, your contract, or any security to anybody involved in an actual or proposed assignment, novation or dealing by us with our rights under your contract.

Applicable laws

To the extent that your contract is regulated under consumer legislation (e.g. the National Credit Code) or any other law, any provisions in your contract which do not comply with that law have no effect, and to the extent necessary, your contract is to be read so it does not impose obligations prohibited by that law.

If any provision of your contract is illegal or becomes illegal at any time, the affected provision will cease to have effect, but the balance of your contract will remain in full force and effect, and we may by notice vary your contract so that the provision is no longer illegal.

If you are a trustee

If you are at any time trustee of any trust, you are liable under your contract in your own right and as trustee of the trust. Accordingly, we can recover against the trust assets as well as you. An event of default occurs if there is a change of trustee, a termination of the trust, or any material change to the terms of the trust without our prior written consent, which will not be unreasonably withheld.

How we can give you notices about your loan

Subject to any applicable laws, we may give you any notice, statement, demand, court document (including any collection notice, default notice, court originating process or other court document) or other document connected to your contract or any mortgage given under your contract by.

  • giving it to you personally;
  • leaving it at or posting it to your residential or business address last known to us;
  • electronic means to your electronic address last known to us; or
  • any other means permitted by law.

Subject to any applicable laws, you consent to any notice, statement, demand, court document or other document connected to your contract or any mortgage given under your contract being given to you by electronic means, including any documents that would otherwise require personal service in accordance with the relevant court rules in force in the jurisdiction in which the mortgaged property is located.

Any notice, statement, demand, court document or other document given by us to you will be taken to have been served:

  • if posted, when it would have been delivered in the ordinary course of post;
  • if sent electronically, on conclusion of transmission.

Any notice, statement, demand, court document or other document may be signed by any employee, solicitor or agent on our behalf.

If we are a trustee

If we are at any time trustee or custodian of any trust, our liability is limited to the assets of that trust which are available to us to enable us to satisfy that liability.

Identification information

On request by us, you must provide us with any information we require about you or anyone authorised to operate your loan account and, if you are a company or trustee, information about beneficial owners of you.

If there is a trustee in bankruptcy or liquidator

If a trustee in bankruptcy or liquidator is appointed to you, they may ask us to refund a payment we have received in relation to your loan. To the extent we are obliged to or agree to make a refund, we may treat the original payment as if it had not been made. We are then entitled to our rights against you under your contract as if the payment had never been made.

Part D – Definitions and Interpretation


Definitions

In your contract, the following words are defined as follows.

  • amount of credit means the amount specified in the Financial Table in your Loan Contract as varied from time to time.
  • amount you owe us means the total amount outstanding from time to time in respect of all your accounts provided under your contract, including all accrued interest, fees and charges (including where applicable those that accrue on partial or total repayment), and includes any part of that amount.
  • business day means a day that is not a Saturday or Sunday, or a New South Wales or Commonwealth public holiday on which banks are generally not open to conduct business in New South Wales.
  • contract means the loan contract which incorporates these Nano Loan Terms and Conditions and includes any variations of that contract. The Loan Contract and these Nano Loan Terms and Conditions together comprise your contract.
  • disclosure date means the date specified in your Loan Contract.
  • event of default means any event described in clauses 16.1 and 16.2.
  • final repayment date means the first to occur of:
    • the date on which your loan term ends;
    • the date on which the final repayment is due as a result of your default;
    • the date on which you elect to repay the amount you owe us;
    • the date on which the amount you owe us becomes payable for some other reason; and
    • such other date which we agree with you.
  • guarantor means anyone who at any time guarantees to us the payment of all or any part of the amount you owe us, and includes any guarantor specified in your Loan Contract.
  • loan date means the date we first advance funds to you.
  • mortgaged property means any real estate subject to the security and, where the context permits, any other property subject to the security, and includes any improvements, attachments, or contracts relating to that property and any part of that property.
  • other agreement means any other agreement or arrangement under which we provide financial accommodation to you or any guarantor at any time.
  • security means the security specified in your Loan Contract and any other security from time to time given to secure your obligations under your Loan Contract.
  • third party fees means third party fees we incur in providing a service under your contract and includes such costs as legal costs, document custodian charges, titles office fees, registration fees, direct debit dishonour fees and electronic processing fees.

Interpretation

In your contract:

  • a reference to the singular includes the plural;
  • a reference to a document includes any variation or replacement of it;
  • a reference to a person includes any other entity recognised by law;
  • a reference to a person or to a party to your contract includes its successors and permitted assigns;
  • headings are for ease of reference only and not to assist interpretation; and
  • use of examples is illustrative of the context only and does not limit the natural meaning of the terms of your contract.

The information statement below will only apply to you if your loan is regulated by the National Credit Code. This statement is prescribed by law. If the borrower is a company, or the loan is predominantly used for business purposes or investment purposes (except for investment in residential property), the loan will not be regulated by the National Credit Code.

Information Statement


THINGS YOU SHOULD KNOW ABOUT YOUR PROPOSED CREDIT CONTRACT

This statement tells you about some of the rights and obligations of yourself and your credit provider.

It does not state the terms and conditions of your contract.

If you have any concerns about your contract, contact the credit provider and, if you still have concerns, the AFCA scheme, or get legal advice.

THE CONTRACT

How can I get details of my proposed credit contract?

Your credit provider must give you a precontractual statement containing certain information about your contract. The precontractual statement, and this document, must be given to you before –

  • your contract is entered into; or
  • you make an offer to enter into the contract,

whichever happens first.

How can I get a copy of the final contract?

If the contract document is to be signed by you and returned to your credit provider, you must be given a copy to keep.

Also, the credit provider must give you a copy of the final contract within 14 days after it is made. This rule does not, however, apply, if the credit provider has previously given you a copy of the contract document to keep.

If you want another copy of your contract write jato your credit provider and ask for one. Your credit provider may charge you a fee. Your credit provider has to give you a copy –

  • within 14 days of your written request if the original contract came into existence 1 year or less before your request; or
  • otherwise within 30 days of your written request.

Can I terminate the contract?

Yes. You can terminate the contract by writing to the credit provider so long as –

  • you have not obtained any credit under the contract; or
  • a card or other means of obtaining credit given to you by your credit provider has not been used to acquire goods or services for which credit is to be provided under the contract.

However, you will still have to pay any fees or charges incurred before you terminated the contract.

Can I pay my credit contract out early?

Yes. Pay your credit provider the amount required to pay out your credit contract on the day you wish to end your contract.

How can I find out the pay out figure?

You can write to your credit provider at any time and ask for a statement of the pay out figure as at any date you specify. You can also ask for details of how the amount is made up.

Your credit provider must give you the statement within 7 days after you give your request to the credit provider. You may be charged a fee for the statement.

Will I pay less interest if I pay out my contract early?

Yes. The interest you can be charged depends on the actual time money is owing. However, you may have to pay an early termination charge (if your contract permits your credit provider to charge one) and other fees.

Can my contract be changed by my credit provider?

Yes, but only if your contract says so.

Will I be told in advance if my credit provider is going to make a change in the contract?

That depends on the type of change. For example –

  • you get at least same day notice for a change to an annual percentage rate. That notice may be a written notice to you or a notice published in a newspaper.
  • you get 20 days advance written notice for –
    • a change in the way in which interest is calculated;
    • a change in credit fees and charges; or
    • any other changes by your credit provider;

except where the change reduces what you have to pay or the change happens automatically under the contract.

Is there anything I can do if I think that my contract is unjust?

Yes. You should first talk to your credit provider. Discuss the matter and see if you can come to some arrangement. If that is not successful, you may contact the AFCA scheme.The AFCA scheme is a free service established to provide you with an independent mechanism to resolve specific complaints. The AFCA scheme can be contacted by phone on 1800 931 678, by email at [email protected], or in writing to GPO Box 3, Melbourne VIC 3001.

Alternatively, you can go to court. You may wish to get legal advice, for example from your community legal centre or Legal Aid.

You can also contact ASIC, the regulator, for information on 1300 300 630 or through ASIC’s website at http://www.asic.gov.au.

INSURANCE

Do I have to take out insurance?

Your credit provider can insist you take out or pay the cost of types of insurance specifically allowed by law. These are compulsory third party personal injury insurance, mortgage indemnity insurance or insurance over property covered by any mortgage. Otherwise, you can decide if you want to take out insurance or not. If you take out insurance, the credit provider cannot insist that you use any particular insurance company.

Will I get details of my insurance cover?

Yes, if you have taken out insurance over mortgaged property or consumer credit insurance and the premium is financed by your credit provider. In that case the insurer must give you a copy of the policy within 14 days after the insurer has accepted the insurance proposal.

Also, if you acquire an interest in any such insurance policy which is taken out by your credit provider then, within 14 days of that happening, your credit provider must ensure you have a written notice of the particulars of that insurance.

You can always ask the insurer for details of your insurance contract. If you ask in writing your insurer must give you a statement containing all the provisions of the contract.

If the insurer does not accept my proposal, will I be told?

Yes, if the insurance was to be financed by the credit contract. The insurer will inform you if the proposal is rejected.

In that case, what happens to the premiums?

Your credit provider must give you a refund or credit unless the insurance is to be arranged with another insurer.

What happens if my credit contract ends before any insurance contract over mortgaged property?

You can end the insurance contract and get a proportionate rebate of any premium from the insurer.

MORTGAGES

If my contract says I have to give a mortgage, what does this mean?

A mortgage means that you give your credit provider certain rights over any property you mortgage. If you default under your contract, you can lose that property and you might still owe money to the credit provider.

Should I get a copy of my mortgage?

Yes. It can be part of your credit contract or, if it is a separate document, you will be given a copy of the mortgage within 14 days after your mortgage is entered into.

However, you need not be given a copy if the credit provider has previously given you a copy of the mortgage document to keep.

Is there anything that I am not allowed to do with the property I have mortgaged?

The law says you cannot assign or dispose of the property unless you have your credit provider’s, or the court’s, permission. You must also look after the property. Read the mortgage document as well. It will usually have other terms and conditions about what you can or cannot do with the property.

What can I do if I find that I cannot afford my repayments and there is a mortgage over property?

See the answers to questions 22 and 23.

Otherwise you may –

  • if the mortgaged property is goods – give the property back to your credit provider, together with a letter saying you want the credit provider to sell the property for you;
  • sell the property, but only if your credit provider gives permission first;

OR

  • give the property to someone who may then take over the repayments – but only if your credit provider gives permission first.

If your credit provider won’t give permission, you can contact the AFCA scheme for help.

If you have a guarantor, talk to the guarantor who may be able to help you.

You should understand that you may owe money to your credit provider even after the mortgaged property is sold.

Can my credit provider take or sell the mortgaged property?

Yes, if you have not carried out all of your obligations under your contract.

If my credit provider writes asking me where the mortgaged goods are, do I have to say where they are?

Yes. You have 7 days after receiving your credit provider’s request to tell your credit provider. If you do not have the goods you must give your credit provider all the information you have so they can be traced.

When can my credit provider or its agent come into a residence to take possession of mortgaged goods?

Your credit provider can only do so if it has the court’s approval or the written consent of the occupier which is given after the occupier is informed in writing of the relevant section in the National Credit Code.

GENERAL

What do I do if I cannot make a repayment?

Get in touch with your credit provider immediately. Discuss the matter and see if you can come to some arrangement. You can ask your credit provider to change your contract in a number of ways –

  • to extend the term of your contract and reduce payments; or
  • to extend the term of your contract and delay payments for a set time; or
  • to delay payments for a set time.

What if my credit provider and I cannot agree on a suitable arrangement?

If the credit provider refuses your request to change the repayments, you can ask the credit provider to review this decision if you think it is wrong.

If the credit provider still refuses your request, you can complain to the AFCA scheme. Further details about this scheme are set out below in question 25.

Can my credit provider take action against me?

Yes, if you are in default under your contract. But the law says that you cannot be unduly harassed or threatened for repayments. If you think you are being unduly harassed or threatened, contact the AFCA scheme or ASIC, or get legal advice.

Do I have any other rights and obligations?

Yes. The law will give you other rights and obligations. You should also READ YOUR CONTRACT carefully.

IF YOU HAVE ANY COMPLAINTS ABOUT YOUR CREDIT CONTRACT, OR WANT MORE INFORMATION, CONTACT YOUR CREDIT PROVIDER. YOU MUST ATTEMPT TO RESOLVE YOUR COMPLAINT WITH YOUR CREDIT PROVIDER BEFORE CONTACTING THE AFCA SCHEME. IF YOU HAVE A COMPLAINT WHICH REMAINS UNRESOLVED AFTER SPEAKING TO YOUR CREDIT PROVIDER, YOU CAN CONTACT THE AFCA SCHEME OR GET LEGAL ADVICE.

THE AFCA SCHEME IS A FREE SERVICE ESTABLISHED TO PROVIDE YOU WITH AN INDEPENDENT MECHANISM TO RESOLVE SPECIFIC COMPLAINTS. THE AFCA SCHEME CAN BE CONTACTED BY PHONE ON 1800 931 678, BY EMAIL AT [email protected], OR IN WRITING TO GPO BOX 3, MELBOURNE VIC 3001.

PLEASE KEEP THIS INFORMATION STATEMENT. YOU MAY WANT SOME INFORMATION FROM IT AT A LATER DATE.